Privacy Policy

Personal Information

• Name, email address, and phone number
• Account credentials and authentication data
• Billing and payment information (processed securely by Stripe)
• Property management preferences and settings

Property Data

• Property details, room information, and amenities
• Booking and reservation data
• Guest information and communication history
• Financial transactions and revenue data
• Maintenance records and task history

AI Processing Data

• Voice commands and audio recordings (processed by OpenAI)
• Images and photos uploaded for analysis
• Documents and invoices for automated processing
• Chat conversations with AI Co-Manager

Technical Data

• IP address, browser type, and device information
• Usage patterns and feature interactions
• Log files and error reports
• Cookies and similar tracking technologies

Service Provision

• Provide and maintain our property management platform
• Process AI-powered voice commands and image analysis
• Automate booking management and guest communication
• Generate financial reports and analytics
• Schedule and track maintenance tasks

Communication

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Share important policy changes and security updates
• Send marketing communications (with your consent)

Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new AI features and capabilities
• Conduct research and development
• Ensure platform security and prevent fraud

Third-Party Service Providers

We share data with trusted third parties who assist in providing our services:

• OpenAI: OpenAI: For AI processing of voice, images, and documents
• Stripe: Stripe: For secure payment processing
• Auth0: Auth0: For user authentication and security
• Cloud Providers: Cloud Providers: For data storage and hosting

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security threats
• Protect user safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

Security Measures

• End-to-end encryption for sensitive data transmission
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices

Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to certain legal and technical constraints.

Access and Control

• Access and download your data
• Update or correct inaccurate information
• Delete your account and associated data
• Opt-out of marketing communications
• Control AI processing preferences

Data Portability

You can export your property data, bookings, and financial records in standard formats for use with other services.

Consent Withdrawal

You may withdraw consent for data processing at any time, though this may limit your ability to use certain features.

Types of Cookies

• Essential: Essential: Required for basic platform functionality
• Analytics: Analytics: Help us understand usage patterns and improve services
• Preferences: Preferences: Remember your settings and customizations
• Marketing: Marketing: Used for targeted advertising (with consent)

Managing Cookies

You can control cookie settings through your browser preferences or our cookie management tools in your account settings.